About Jewellery & Store

Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store,You can place directly online.

Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Lajerrio.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.


About Product

What are your items made of?

Our all Jewelry are made of 925 sterling silver and the stones are synthetic Simulants.Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.

What is Sterling Silver?

Silver is a precious metal and much like gold, is too fine to be used in a 100% pure form. To make it durable enough for its use in jewelry, pure silver which has a 999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is 925 sterling silver (92.5%). This alloy is strong enough to be used in jewelry.

Will these Jewelry turn my finger green?

No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to ‚Äúturn green‚ÄĚ from silver or gold jewelry, especially when the weather is warm and humid. This ‚Äúgreen finger effect‚ÄĚ may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin.

Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.

Can I wear my item while washing my hands?

Yes, you may wear the item while coming in contact with water, but we do not suggest it. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the Rhodium finish to be worn away. A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.

For the plated jewelry, I worry the color will fade off.

Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit return-refund and policy to learn more details.

Can I resize the ring I bought from JBR & Co?

We offer one FREE resizing (within 2 full sizes) of your Jeulia rings, subject to the terms and conditions below:

1. Customer will be responsible for any related shipping cost.

2. The time frame for the FREE resizing is within 30 days after the original order was received.

The following rings are not covered by our free re-sizing policy and will incur a charge if re-sized:

1. Rings that need resizing of more than 2 full sizes.

2. Rings that are beyond the free resizing time frame.


My Account

Why Should I Signup For a Newsletter?

You'll be the first to receive the latest JBR & Co.trends, take advantage of JBR & Co. offers & special promotions and on top of that - you can get an extra discount for your first purchase.

Get Daily Updating For a New Trend.

How do I create an account?

It’s easy to create an account.

The first step is to click ‚ÄėLogin/Register‚Äô on the top right corner of the site, and then choose ‚ÄėFree Register‚Äô to start the process.

Once there you should enter your email address. Next you need to create a password and confirm it.

Complete the process by clicking ‚ÄėSubmit‚Äô.

Congratulations, you made your account. We’ll send you an email to confirm.

How do I stop receiving newsletters or other marketing emails from JBR & Co ?

There is an unsubscribe link at the bottom of every JBR & Co. newsletter. To stop receiving emails, click the link, and confirm the "unsubscribe". It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after you send your request.


My Order & Payment

What payment methods do you accept?

We accept the following payment methods: 

1. PayPal Express

2. All major Credit/Debit Cards

PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

Our Representative Help You  Live For 24/7

How do I change the currency?

On the upper left corner of our website, you will see a currency widget where you can change the currency to your preferred one.

What emails will I receive regarding my order?

Typically, we’ll send you two emails when you order: the order confirmation,and the shipment confirmation. These tell you when you’ve successfully placed your order and when the order has been shipped (with a tracking number).

Under the following situations we’ll send an additional email:

When we cancel the order as you requested;

When we modify the order as you requested;

When we arrange refund or exchange after receiving your return.

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your JBR & Co.account and click "My Orders" button to see your orders. You may also contact us to find out more information about your order.

Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

When will my credit card be charged for an order?

The credit card will be charged at the time the order is placed.

Why was my payment declined?

We accepts Visa, MasterCard, American Express, Diners Club, and JCB.

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.

How do I find the product I'm looking for on the website?

You can find all the products on our site through a simple search. Either enter the keyword or item number in the search bar at the top right of the page, or search by category on our navigation menu.


Return & Exchange

What do I do if I received my items damaged?

If you receive an item damaged in some other way, please contact our customer service department.Product must be with tag.

How long do I have to return or exchange an item?

If for any reason you are not 100% satisfied with your item within 30 days, you could return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling fee). Please kindly know that 30days window starts from the original date when the package was delivered, but not the date that you received this item.

Will I get full refund for my return?

We will offer a full refund on all items you returned (exclude return shipping fee, insurance fee, and unreturnable items).

Note:  The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

Which items cannot be returned for refund?

The following are Non-Refundable Items:

1. Clearance items are not refundable or exchangeable.

2. Personalized items with ‚Äúengravings‚ÄĚ and ‚Äúphotos‚ÄĚ, such as rings, necklaces and bracelets, are non-refundable.

3. Special order items such as those with custom sizes and colors are not refundable. 

4. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

5. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Do I have to pay shipping for my return?

It depends on the situation. Please follow the tips on the website, or confirm with our customer service department.

What shall I ship my return back in?

It is best to send your return back in the box you received but you can also use a bubble or padded envelope.

I still haven't gotten the refund in card. What is status of my refund?

We will inform you after receiving your return, please allow 2 working days for processing your return. Once our quality specialist approves your return, for exchange we will reship a new item within 2 working days, for refund we will release it within 7 banking days to your original payment account. We will update with you by email.
Email Us: service@jbrco.com.


Shipping & Delivery

How much will delivery cost?

For your convenience, we are happy to ship our products to every place in the world. For international orders, rates and shipping time differ from country to country.

How will my order be shipped?

1. For Standard Shipping.

Orders that are sent out with standard shipping will be shipped out First Class United States postal Service. This will take an estimated 10-12 business days for delivery but we have found in rare cases that it can take up to 15 business days.

2. For Express Shipping

Orders that are sent out with Express shipping will be shipped out FedEx , DHL Ups. This will take an estimated 3-5  business days for delivery but we have found in rare cases that it can take up to 7 business days.


When are orders shipped?

Orders are shipped out Monday through Friday. Orders will not be processed or shipped out on weekends or holidays.

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season.
You ordered more than one product.
There were unpredictable circumstances beyond our control.

Why was my package returned?

There are multiple reasons your package might have been returned to us.                  

1. Wrong or incomplete address  

2. Invalid phone number                  

3. Unable to deliver  

4. Unable To Contact           

Please contact the shipping company for more information or you may contact us so that we may assist you better.

Why is the tracking number not working?

When we ship our packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.

How will I know if my order has been shipped?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.